Any request for return, replacement, or refund must be raised within 7 (seven) days from the date of delivery. Requests received after this period will generally not be accepted.
Any claim relating to product quality, contamination, adulteration, or product defect must be supported by an appropriate test report from a recognized/authorized laboratory. The test report should clearly establish the alleged quality issue.
The customer is responsible for inspecting and testing the product promptly upon receipt. After the expiry of the 7-day period, the seller shall not be responsible for any loss, damage, deterioration, quality complaint, or alleged product defect arising or reported thereafter, to the extent permitted by applicable law.
Essential oils are natural products and may naturally vary in colour, aroma, clarity, viscosity, and other characteristics from batch to batch. In certain cases, changes in colour or appearance may occur due to weather conditions, temperature, exposure to light, storage conditions, or the natural characteristics of the oil. Such natural variations shall not, by themselves, be considered a product defect.
The customer is responsible for storing and handling the product according to the recommended storage conditions. The seller shall not be responsible for changes or deterioration resulting from improper storage, excessive heat or cold, exposure to sunlight, moisture, contamination, or improper handling after delivery.
To the maximum extent permitted by applicable law, the seller shall not be liable for any indirect, incidental, consequential, or business losses arising from the use, storage, handling, or inability to use the product after delivery.
All return, replacement, and refund claims will be reviewed on a case-by-case basis based on the available evidence, including the product condition, batch details, storage conditions, and applicable test reports.
